You can learn more from our asked questions
Many of our customers have specific questions(faq) about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Chaelin Cleaning.
Simply click on the WhatsApp chat icon or visit the signup flow to book a cleaning and as you provide information about your house/ office and schedule, your quote will dynamically adjust.
We price our services very fairly. For a residential or commercial clean, we visit the site before issuing a quote. This ensures we can establish materials and team size for the scope of work. This turns out much better because it ensures we price in a way that corresponds to the scope. Fair pricing has been a huge selling point with our clients
Yes, we do. Our site visits and quotations are done at no cost to our potential or existing clients
The company was established in December 2019, but the staff have more than 5 years’ experience between them
A deep clean service is highly recommended where the client has never had a professional cleaning service, or the site has been neglected for a long while. It all depends on the state, and this is easily determined from a site visit by ourselves
No, you do not. You can hand-over at the beginning of the service to the site supervisor and then allow us time to service your space. However, on completion, we must hand back over to yourself or an appointed agent. This arrangement is subject to the terms and conditions
Once a site visit is carried out, and the quotation is agreed upon, a 50% down payment is made to confirm the booking. The remaining 50% is paid upon completion of the work as per the scope
We plan each assignment carefully and in advance (including material purchase) so we kindly ask that should there be a cancellation, you give us at least 48-hour notice. Any cancellation beyond this window will attract a penalty as per our terms and conditions
We have a clear process from the first site visit, where we establish expectations, all the way until the last handover where you go over the work done with the assigned site supervisor. We stand behind our services and have a great track record but if for any reason you are not satisfied with our services, please contact us within 24 hours. This is, however, subject to our terms and conditions
We offer a range of services from Contractual cleaning to weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Still having any problem for cleaning solutions?
We are a customer-centric entity, whose customer is at the heart of all our solutions and operations.
In all our customer interactions, we endeavor to establish client requirements and expectations. Once done, we strive to exceed the same
